Can I purchase these even if I don’t have a Prescription?
Yes absolutely! All of our eyewear has the option to enter a prescription or you can purchase them prescriptionless.
What payment methods do you accept?
Sophe Sierra is proud to accept the following forms of payment: Mastercard, Visa, American Express, Discover, Paypal.
We do not accept the following forms of payment: Cash, Personal checks, Money orders, C.O.D.
What shipping options does Sophe Sierra offer?
For online purchases to estimate delivery time, use the following guide:
Standard: Allow 7 to 10 business days for delivery
Second Business Day: Allow 2 to 3 business days for delivery
Next Business Day: Allow 1 to 2 business days for delivery
Business days are Monday through Friday, not including U.S. federal holidays.
All standard orders will be processed and shipped the next business day.
What is your return policy?
Returns are accepted within 7 days after your order is delivered. You can return online purchases in its original packaging by shipping them to our Customer care processing center. Customers are responsible for shipping costs. There is a restocking fee of $25.
Your package needs to be post-marked on or before 7 days from the date your order was delivered to receive a refund. Refunds will be processed in the same form as the original method of payment.
There are no refunds for prescription or custom orders. All custom sales and/or deposits are final.
Customers bear the risk of loss for all items shipped to Sophe Sierra until the items shipped are received at the Customer care processing center.
Email us at SopheSierraOpticals@Gmail.com for questions, and we will respond to you within 24 to 48 hours. It may take up to 3 to 5 business days to process a return after it has been received by our Customer care processing center.
